We make it easy to reach us.

Have a question about loans or deposit accounts? Reporting a lost or stolen credit card? Or do you suspect identity theft? No matter what you need to know, we're here to help you. And please remember that if it's outside of normal business hours, you can access your UMCU accounts through online banking, our mobile banking app, or at any CO-OP ATM.

UMCU Contact Center/Text Hours: Monday – Friday: 8 a.m. – 6:30 p.m.; Saturday: 9 a.m. – 2 p.m.

Phone Numbers for UMCU offices and Call Center: 734-662-8200 or 800-968-UMCU (8628) or 734-882-4357

  • Our virtual phone banking assistant, Vic, has joined the team to better assist you outside of business hours.

Text Number for Member Service Assistance: 734-882-4015

To Schedule an Appointment Click Here

For FAQs, please try utilizing our website's chatbot feature.

Email address for UMCU offices: [email protected]

  • For security purposes, please do not include any confidential or sensitive information such as account, credit/debit or social security numbers in email messages.

After-hours number for lost or stolen Visa cards: 1-855-477-1135

Automated Teller Phone Services: 734-761-3769

Mailing address: UMCU, P.O. Box 7850, Ann Arbor, MI 48107-7850

Administrative offices: 340 E. Huron Street, Suite 100; Ann Arbor, MI 48104

Routing number: 272-476-543

Fraud assistance: If you received an email regarding suspicious activity on your account, please call 800-968-8628.

Sponsorships: If you would like UMCU to sponsor your organization or event, please complete our request form

Media inquiries: Please contact our media team at [email protected]